Cookie Policy
Effective Date: 26 March 2026 · Hosted on AWS · Serving users in Ghana and internationally
1. Introduction
This Cookie Policy explains how KlensecRent (“we”, “us”, or “our”) uses cookies and similar technologies when you visit our website or use our mobile applications. It should be read alongside our Privacy Policy.
By using our platform, you consent to the use of cookies as described in this policy. You can manage your cookie preferences at any time using the tools described in Section 6.
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners. Cookies can be:
- Session cookies: Temporary cookies that expire when you close your browser
- Persistent cookies: Cookies that remain on your device for a set period or until you delete them
- First-party cookies: Set directly by KlensecRent
- Third-party cookies: Set by our trusted partners (e.g. analytics or payment providers)
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the platform to function. They cannot be disabled.
- Session authentication — keeps you securely logged in
- Security tokens — protect against cross-site request forgery (CSRF)
- Load balancing — ensures AWS traffic is routed correctly
- Cookie consent preferences — remembers your cookie settings
Legal basis: Legitimate interest (essential for platform operation)
3.2 Functional Cookies
These cookies enable enhanced features and personalisation.
- Language and regional preferences
- Property search filters and saved searches
- Currency display preferences
- Recent property views
Legal basis: Consent
3.3 Performance and Analytics Cookies
These cookies help us understand how users interact with the platform so we can improve it.
- AWS CloudWatch — server-side performance monitoring
- Google Analytics — page views, session duration, user flows (data anonymised)
- Hotjar or equivalent — heatmaps and session recordings (with explicit consent)
Legal basis: Consent. Data collected is anonymised and aggregated before analysis.
3.4 Marketing and Targeting Cookies
These cookies track your browsing to deliver relevant advertisements. They are only set with your explicit consent.
- Google Ads conversion tracking
- Facebook Pixel — for targeted advertising on Facebook and Instagram
- Retargeting cookies to show relevant property listings across partner sites
Legal basis: Explicit consent. You can withdraw consent at any time.
3.5 Payment and Security Cookies
These cookies are set by our payment service providers and are necessary to process transactions securely.
- Mobile money gateway session cookies (MTN MoMo, Vodafone Cash, AirtelTigo Money)
- Stripe or Paystack fraud detection cookies
Legal basis: Contractual necessity
4. Cookie Table
| Cookie Name | Purpose | Duration | Category |
|---|---|---|---|
| klens_session | Session authentication | Session | Strictly necessary |
| klens_csrf | CSRF protection | Session | Strictly necessary |
| klens_consent | Stores cookie preferences | 1 year | Strictly necessary |
| klens_search | Saved search filters | 30 days | Functional |
| _ga | Google Analytics identifier | 2 years | Analytics |
| _ga_* | Google Analytics session | 2 years | Analytics |
| _fbp | Facebook Pixel | 90 days | Marketing (consent required) |
| aws-waf-token | AWS WAF security token | Session | Strictly necessary |
5. Similar Technologies
In addition to cookies, we may use:
- Local Storage: Browser-based storage for saving your preferences and draft listings on the platform
- Session Storage: Temporary storage cleared when you close your browser tab
- Web Beacons: Small image pixels in emails that tell us whether an email was opened (used only in transactional emails)
- Device Fingerprinting: Used for fraud detection and security — does not identify you personally
6. Managing Your Cookie Preferences
6.1 Cookie Consent Banner
When you first visit KlensecRent, a consent banner allows you to accept, reject, or customise non-essential cookies. You can revisit your preferences at any time via the ‘Cookie Settings’ link in the footer.
6.2 Browser Settings
Most browsers allow you to control cookies through their settings:
- Google Chrome — Settings > Privacy and security > Cookies
- Firefox — Options > Privacy & Security > Cookies and Site Data
- Safari — Preferences > Privacy > Manage Website Data
- Microsoft Edge — Settings > Cookies and site permissions
Disabling strictly necessary cookies will impair the platform’s ability to function.
6.3 Opting Out of Analytics
- Google Analytics opt-out: install the Google Analytics Opt-out Browser Add-on
- Facebook ad preferences: manage at facebook.com/adpreferences
7. Cookies and the Ghana Data Protection Act
Where cookies collect or process personal data, this is subject to the Ghana Data Protection Act, 2012 (Act 843). We ensure:
- Informed consent is obtained before setting non-essential cookies
- You can withdraw consent at any time without detriment
- Data collected via cookies is processed only for the purposes stated
- Third-party cookie providers are bound by data processing agreements
8. Changes to This Cookie Policy
We may update this policy as our technologies or legal obligations change. Updates will be communicated via a notice on the platform. The effective date at the top of this document will be updated accordingly.
9. Contact Us
- Email: rent@klensecrent.com
- Website: www.klensecrent.com